It just “happens” from time to time that I travel, pretty often to be honest (I don’t have many pages left for “Homeland Security” to use anymore). Right now I’m on flight LX1250 from Zurich to Stockholm. I’m on my way home from a customer engagement in the US, I’ll guess you know the feeling, tired, have not slept very well, have not seen the loved ones for a while
I did not think this flight would be any different than others, but I was somewhat wrong. It happens that for some reason that flight LX1250 has the best crew in the Swiss fleet. They are extremely nice and try really hard to make you feel comfortable and trust me, that I do. I mean, check this out
I was sleeping so I missed the food (and I rarely ever eat the food either), but as soon as I woke up, the flight attended was directly at my seat and asked – Would you like some lunch Sir?, I mean just the “sir” thing makes you feel good. Anyway, she gave me the food and todays lunch was some kind of risotto and I’m really a risotto guy so I asked if there was something else and she asked if meatballs was my preferred choice. Hell yes, that I do like. It took less then 3 minutes and then she was standing next to me once more, apologizing for the risotto and then she replaced and she said –Enjoy the lunch, sir (there is the Sir again)
Now, this might not be that fantastic when reading it, but she is doing it in a way that that I feel very, very good. I have noticed when she helps the other passengers and she does the same thing for them to, always smiling and always very professional.
I hope that she some that will be responsible for training all new crew member that works in the Swiss fleet. since it’s all about making the customer happy
I’m a very pleased and happy customer.
Thank you Swiss for letting me fly with you. I appreciate your business.
/mike – Passenger on flight LX1250 from Zurich to Stockholm in seat 1C